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  • Empresa Têxtil Nortenha, SA.
    NIPC 500 283 630
    V.N. Famalicão Nº 3753/950323 Capital Social € 5.500.000
  • Rua de Prazins nº60
    Avidos - V.N. Famalicão
    4770-780 Avidos, Portugal
  • capsule@textilnortenha.pt
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ABOUT


ETN Capsule Collection creates fashion and exceptional pieces, giving a new definition to luxury.
Our work is by definition, craftsmanship, providing high quality standards.

Each style is made with the most exquisite fabrics and knits.

ETN Capsule Collection is a high-end fashion collection.


Please contact us through the following email address: capsule@textilnortenha.pt

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TERMS AND CONDITIONS


TERMS AND CONDITIONS OF TRANSACTIONS CONDUCTED VIA THE ETN WEBSITE

GENERAL CONDITIONS

These general contractual conditions, as well as any specific conditions that are agreed between the parties, shall govern the relations between the company, hereinafter called customers.

ACCEPTANCE OF THE TERMS AND CONDITIONS

When purchasing any products the customer acknowledges and agrees that all the terms and conditions set forth in the following General Contractual Conditions shall apply thereof.

CONTENTS

The product description, image and any other information displayed on the capsule.textilnortenha.pt website may change without any prior notice. The images that illustrate each product may differ from the delivered product.

AVAILABILITY

The supply of products on the capsule.textilnortenha.pt website is always subject to the possibility that they may be out of stock.

PAYMENT

For payment, the customer payment system will be by bank transfer to the following account and codes numbers:
For national clients: NIB 0033.000.00000126780.05
For international clients: IBAN PT50.0033.0000.00000126780.05, SWIFT/BIC: BCOMPTPL

 

EXECUTION OF THE CONTRACT

In general, our company will execute the contract within five working days, counted from the purchase made via the capsule.textilnortenha.pt website. In the event that any item is temporarily, or permanently, out of stock, the customer will be duly notified, with a suggestion of an alternative of other products with similar characteristics.

 

TAXES AND DUTIES

The customer will be liable for payment of any taxes or duties, inherent to importation of articles to his country

 

DELIVERIES

Products will be delivered to the address indicated by the customer in his purchase via the capsule.textilnortenha.pt. If the carrier is unable to make the delivery, due to the absence of a person to receive the products at the indicated address, or if it is found that the address is incomplete or incorrect, ETN will send the customer an email, to the electronic address indicated by him at the time of his purchase, in order to try to deliver the item. The customer will have a 24-hour deadline to respond to this email, and provide information on the dates and times when the delivery may be made, as well as indicate the correct address, if appropriate. The carrier will then make a new and final attempt at delivery. After expiry of this deadline, without the customer replying to ETN, or if the new delivery attempt is unsuccessful, conducted in accordance with the terms indicated by the customer in his reply to capsule@textilnortenha.pt email, the merchandise will be returned to our warehouse. Thenceforth there will be a freight charge if the customer wants to receive the order.

 

RECEPTION OF PRODUCTS

Upon delivery, the customer must immediately examine the Products that have been sent, in relation to purchases made via the capsule.textilnortenha.pt website.

 

RETURNS

This must be achieved by email to the following email capsule@textilnortenha.pt website

It is the customer responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that the costumer use a recorded postal/courier service.

Please ensure that the service used covers the value of the goods in the parcel.

Return shipping costs are non-refundable.

If the item is being returned due to our error then any postage will be reimbursed, but it must be send by mail post and with the proof of payment.

Once we receive the customer parcel we will inspect and process your return within 72 hours.

Refunds can take up 5 / 8 days with your bank to appear in your account.

The customer will receive an email update upon the completion for his return.

If the customer wishes to exchange an item for any reason the quickest and simplest way to do this is to place a new order for the item the customer want and return the other item for a refund.

If after 10 days we have not received the customer return, we will contact him for a progress update.

 

RIGHT OF TERMINATION

The customer will be legally entitled to a 30-day deadline, after the purchased product, in order to terminate the contract, without penalty and without the need to provide any reason. This must be achieved by email to the following email capsule@textilnortenha.pt.

In order to exercise his right, the customer must keep the purchased products, in order to return them to Rua de Prazins, 60, Avidos, 4770-780 Vila Nova de Famalicão, Portugal, in due conditions of use, and must return them within 30 days after the date of the purchase.

If between the date of purchase and the delivery of the item the 30 days are overdue, please let us know by the email capsule@textilnortenha.pt and we will contact you.

If the customer has promptly and correctly exercised his right to terminate the contract, and has returned the products within the stipulated deadline and the products satisfy the legally required conditions, ETN will refund the amount received from the customer, without any cost to the latter

COMPLAINTS

If the customer detects any product defects or damages, he shall notify to: capsule@textilnortenha.pt email, within 5 days after the purchase of the goods, by email explaining clearly, and in detail, the reason for the complaint.

In order to be accepted, we must receive product complaints within 5 days after their purchase by the customer and in appropriate conditions (including the original packaging). If the complaint meets the necessary conditions to be accepted, ETN undertakes to exchange the product for another identical item, as quickly as possible or, where this is not possible, to the refund the amount received to the customer.

FORCE MAJEURE EVENTS

ETN shall not assume liability for contractual changes and any damages arising thereof, which result from force majeure events, such as telecommunications breakdowns, natural disasters, blockages of means of transport, strikes, as well as any legislative or regulatory changes, that make it wholly or partly impossible to supply the services foreseen in these general conditions.

APPLICABLE LEGISLATION AND JURISDICTION

The legal provisions of Portuguese law will apply on a subsidiary basis to the contractual relations that are implemented via the capsule.textilnortenha.pt website, and the Portuguese courts with jurisdiction for the municipality of Vila Nova de Famalicão shall have jurisdiction over any disputes arising from these relations.

FINAL PROVISIONS

If one or more provisions of these General Contractual Conditions is/are declared to be void, the remainder of the provisions shall continue to apply.

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PRIVACY POLICY


The capsule collection, represented by the company ETN, respects the privacy of visitors of capsule.textilnortenha.pt website and websites linked to it and undertake all precautions to protect your information. This privacy policy informs you of the information we collect from you; how we use it and the steps we take to ensure its safety.

All personal information collected will be used to help make your visit to our website as enjoyable and productive as possible.

The guarantee of confidentiality of personal data of users of our website is important to ETN.

All personal information relating to members, subscribers, customers or website visitors that use capsule.textilnortenha.pt website, will be treated in accordance with the Law of Protection of Personal Data of 26 October 1998 (Law n. 67/98).

Personal information collected may include your name, email, phone number and / or phone, address, date of birth and / or others.

When you visit our Website, we collect data known as "click path" (server address, domain name, etc.). This information can be combined with information you have provided to us (for example, through the action of record), allowing us to analyse and better tailor the site to your visits.

Use of the ETN capsule Website implies the acceptance of this Privacy Statement.

 

LINKS TO THIRD PARTY SITES

The ETN capsule Website has links to other sites, which, in our view, may contain information / tools useful for our visitors. Our privacy policy does not apply to third-party sites, so that if another visit from our site you should read the privacy policy present there.

We are not responsible for the privacy practices or the content present in these sites.

 

USE OF INFORMATION FROM VISITORS

Any personal information we collect about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy.

To send you information / materials via email about products, offers and news that we think may be of interest. This information may be associated with products, offers and news and / or its licensees or carefully selected commercial partners.

Just send you this information if you have deliberately opted to receive emails.

 

PROTECTION OF INFORMATION FROM VISITORS

To protect the information you provide when you visit our Web site, we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible to a limited number of persons who have special access rights and which are to safeguard the confidentiality of information.

 

ONLINE POLICY

This Privacy Policy does not cover everything that is inherent in the operation of the Internet and which is outside the control of ETN capsule collection or its application may be contrary to applicable law or governmental regulations. This online privacy policy applies only to information collected through our website and not to information collected offline.

 

CHANGES TO THE POLICY

Occasionally, we may need to amend this policy, due to changes in regulations and updates due to new developments and possibilities of the Internet. Therefore, we reserve the right to make these changes through our sole discretion, and to ask you to visit this page regularly, as these changes apply to your visits to our Web site.

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